| Business name | Universe Japan Co., Ltd. |
| Location | 36 Noah Shibuya, 2-1301 Udagawa-cho, Shibuya-ku, Tokyo |
| Phone | 03-4405-4014 |
| Contact email address | contact@patolo.jp |
| Name of Chief Operating Officer | Satoshi Dekita |
| Support response time | 11:00-18:00 (excluding weekends and holidays) |
| Sales price | Amount displayed in membership type and plan |
| Costs other than selling price | Communication costs associated with the use of mobile phones such as packet charges incurred at the time of application, communication charges for telecommunication lines, etc. (including Internet connection charges) are required. *For charges, please contact your telecommunications carrier. |
| Payment time | prepaid only |
| PayPal payment | Payment will be cash or credit card. |
| Payment Deadline | Payment will be confirmed at the time of ordering. |
| Product delivery time | Immediately to within 1 hour after payment is completed |
| Cancellation (refund) | After the purchase procedure is complete, the customer cannot cancel due to personal reasons (including due to withdrawal from the membership). * Due to the characteristics of the service provided, we cannot accept any returns/refunds. |
| Operating environment | The operating environment required to use digital content is displayed on the help page. |