A. Please check the following recommended environment (OS and browser). In particular, if you are using an iPhone (Safari), reviewing your device settings may resolve the issue.
1. Recommended operating environment This service is compatible with the following operating systems and browsers.Latest editionWe recommend using this app on [device name]. *Feature phones (flip phones) are not supported.
- Smartphone
- iOS (iPhones): Safari, Google Chrome
- Android: Google Chrome
- computer
- Windows: Google Chrome, Microsoft Edge
- macOS: Safari, Google Chrome
- Tablet
- iOS (iPad): Safari, Google Chrome
- Android: Google Chrome
2. Troubleshooting steps if you cannot view the content on your iPhone (Safari) If the screen remains stuck on "Loading" or displays an error message such as "Parameter does not match the allowed input," please try the following two things:
- Solution 1: Review your Safari settings. Open "Settings" > "Safari" on your iPhone and make sure it is in the following state.
- "Prevent cross-site tracking" OFF
- Block all cookies OFF
- JavaScript ON(Settings > Safari > Advanced > JavaScript)
- Solution ②: Turn off private relay If you are using iCloud+, please temporarily turn it off and reload the page.
- Instructions: Go to Settings > Apple ID > iCloud > Private Relay OFF
