I made a payment/transfer, but the points haven't been reflected in my account.

A. Please check the following depending on the situation.

  • In the case of a credit card If you close your browser after completing the payment without returning to the previous screen, the changes may be delayed. Please reload (refresh) your My Page.
  • Bank Transfer or deposit Normally, it may take some time for your payment to be reflected in the account.If it is not reflected after 48 hoursPlease include the following information with PATOLO support (contact@patolo.jpPlease contact us).
    • Required information: A photo of your bank passbook or a screenshot of your online banking transaction details.

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