A. The problem may be caused by your browser's cache (history) or your internet connection. Please try the following five solutions in order.
Depending on your device settings and network environment, the content may not load correctly.
[Solution 1] Open in the recommended environment (Important) Using a browser other than PATOLO's recommended browser may cause problems.
- For iPhone users: Please use Safari.
- For Android users: Please use Google Chrome.
- *This app is not compatible with feature phones (flip phones).
[Solution 2] Clear the website's history data (cache). Old data (cache) remaining in your browser may be interfering. Please try clearing your browsing history and cache from your browser's settings menu.
[Solution 3] Connect to another network There may be an unstable connection.
- If you are connected to Wi-Fi, turn off Wi-Fi and switch to mobile data (4G/5G).
- Conversely, if you're using mobile data, try switching to Wi-Fi. In short, try switching your connection type.
[Solution 4] Try logging in again If you can still operate even a part of the screen, logging out and logging back in may resolve the issue.
- procedure: My Page > Gear icon in the upper right corner (Settings) > "Logout"
- Please try logging in again afterward.
[Solution 5] Enable JavaScript If JavaScript is turned OFF (disabled) in your browser settings, the page will appear blank. Please check that JavaScript is enabled (ON) in your settings.
