A. Possible causes include incorrect input, exceeding the spending limit, or 3D Secure authentication issues. Please check the following items first.
- Incorrect input information: Incorrect card number, expiration date, or security code.
- Over the limit: The transaction exceeds the credit limit of the card itself, or the monthly payment limit for PATOLO (100 million yen).
- 3D Secure not supported: Following guidance from the Ministry of Economy, Trade and Industry, "EMV 3D Secure (identity verification service)" is now mandatory. Cards that do not support this service cannot be used.
- Phone number format (+81): An error will occur if you include the country code "+81" at the beginning of the phone number when entering it. Please enter a number that starts with "090/080/070".
Q. The message "Payment failed. Please check your card information..." appears.
A. The merchant's phone number registration may be in "international format". If there are no issues with your own operation, it is possible that the affiliated store (club) has registered your phone number in the international code format starting with "+81". We apologize for the inconvenience, but please ask the affiliated store to correct your phone number to a format starting with 080 or 090.
