A. Common reasons for errors include the following: "input errors" and "environmental factors". The specific reason for the deficiency will be notified to you via your My Page or email, so please check there.
[Regarding entering your name]
- Name discrepancy (e.g., on a driver's license) Please enter the name as it appears on the front of your identification document. If you enter information from the back (such as a changed name), the system will not approve it.
- Roman alphabet input (passport) If you are using a passport, please enter the information exactly as it appears on the document, using Roman letters.
- Treatment of middle names If you have a middle name, please enter it in the "Full Name" field, not the PATOLO Name (nickname) field.
[Recommended environment and shooting instructions]
- For iPhone users Please use the Safari browser. Other browsers may not function correctly.
- The image is cut off. Please check that no text or photos are obscured by fingers or light.
[If approval is absolutely not granted] If any of the following cases apply and the reason displayed is "Returned for rejection," please contact your club directly.
- If your facial features have changed between your ID photo and your current appearance, and your application is not approved by AI:
- If an error occurs during shooting due to a camera malfunction or other reasons and you are unable to upload the photo,
- If you mistakenly entered your gender during registration
