A. Please check your spam folder. Especially if you are using a mobile carrier email address, you will need to adjust your receiving settings.
If you are not receiving emails, there are two possible reasons:
1. It's in your spam folder. Please check if the email has been automatically moved to your email client's "Spam folder" or "Trash folder."
2. It's being blocked by the carrier's email filter (main cause). If you are using a carrier email address (email address from a mobile phone company) such as docomo, au, or SoftBank, your security settings are often high, and emails from PATOLO are frequently being classified as "spam" and not delivered.
[Solution: Add to the recipient list]
Please configure your email settings to allow receiving emails from the following email address (domain-specific receiving).
- Email addresses to allow receiving emails:
contact@patolo.jp
[If it still doesn't arrive]
If you still don't receive emails even after adjusting your settings, try using services like Gmail or Yahoo! Mail.Free email addressWe strongly recommend using this service. If you wish to change your email address, please contact your affiliated club (member store) directly.
