A. After logging in with the initial information issued by your assigned club, you will need to change your password. For enhanced security, please change your password using the following steps.
- Log in with initial information On the login screen, enter the "email address" and "initial password" provided by your assigned club.
- Receiving the verification code ( to your registered email address)
contact@patolo.jpYou will receive a 4-digit verification code from [the sender/website].- *If you do not receive the email, please check your spam settings or consider switching to a free email service such as Gmail.
- Password Reset Please enter the "authentication code" and "new password" you received to complete the setup.
- Log in with your new password From next time onwards, you will be able to log in with the new password you set.
Q. When I try to view the authentication code during password setting, I'm returned to the initial screen and can't proceed.
A. This issue occurs when switching between your email app and your browser. Please try the following steps. This can be resolved by copying and pasting the URL into a standard browser such as Safari or Chrome, rather than using the browser function within the email app.
- Copy the URL
- Male members:
https://member.patolo.jp/user/login - Female members:
https://member.patolo.jp/lady/login - ブラウザを開く Open your usual browser (Safari on iPhone, Chrome on Android).
- Paste and move Please paste the URL into the address bar to open the page and try logging in and entering the verification code again.
