A. No, we do not offer refunds or cancellations of payments due to customer reasons. In accordance with the PATOLO Membership Terms and Conditions, refunds are not available for any payments, including the following items, after payment has been processed.
- Membership fee(Monthly/Annual Plans)
- Purchased points
- Referral fee and scheduling fee
[Legal basis]
The "cooling-off period" does not apply to this service (Article 7 of the Terms and Conditions). Furthermore, we cannot provide refunds or cash equivalents even if a member makes a purchase by mistake or becomes unable to use the service due to withdrawal from membership.
