A. Cancellations are not permitted after application. Please either ask the other party to decline or wait for the application to be automatically rejected.
Due to system limitations, you cannot cancel an application once it has been submitted. Please take one of the following actions.
- To ask someone: Explain the situation via message and ask the other person to press the "Decline Date" button.
- Wait for automatic cancellation: If the other party does not respond for 72 hours, or if the requested date and time have passed, the meeting will automatically be canceled.
- Changes after acceptance: First, we get their "approval," and then we request a schedule change from the participating store.
Q. I would like to change the date of our confirmed date. (I have already decided on a new date.)
A. Do not submit a cancellation request. Instead, please inform your assigned club (via chat) of the changes.
If you have discussed and decided on a new date with the other party, please do not press the cancel button yourself, but instead request a date and time change in the system by following the steps below.
【procedure】
- From the message screen, open a chat with your assigned club (the affiliated store when you joined as a Patro member).
- *You can also access this from the "Assigned Club" button on the date confirmation screen.
- Please submit the changes.
- Example sentence: "I would like to request a change to my date with [Name]. Date and time: February 5th, 6:00 PM → February 20th, 7:00 PM, Location: Hotel in Tokyo → Train station ticket gate."
Q. I can't go on my date, and I haven't decided on a rescheduled date. (Or I want to cancel it.)
A. Please submit a cancellation request from the "Schedule" screen.
If you are unable to determine a date or wish to cancel, please follow the steps below to cancel your order. Your points will be refunded after approval.
【procedure】
- Go to the "Schedule" menu and click "View Details" for the relevant date.
- Tap the red text at the bottom of the screen that says "Cancel Date".
- Please enter the reason and submit your application.
- *The reason will also be notified to the other party. Sending an apology via message beforehand will help prevent problems.
Q. Since it's a hassle, is it okay if we just verbally agree to go on a different date instead of changing the date and time in the system?
A. We do not recommend this. Your profile may become inaccessible, or you may be ineligible for a refund.
If the date on the system does not match the actual date of your date, the following disadvantages will occur:
- Profile lost: After 72 hours have passed since the original date and time of the date, you will no longer be able to view the other person's profile (you will no longer be able to see their face or the meeting place on the day of the date).
- Non-refundable: If you are unable to meet in person, the system may mark the transaction as "completed," and you may not be able to receive support for point refunds.
Please be sure to either "request a change from your assigned club" or "cancel and reapply."
Q. I accidentally missed the date and time of my date. Can I cancel or change it now?
A. This operation is not possible. Please contact "Merchant Chat" immediately.
Once the date and time have passed, you will no longer be able to cancel the date yourself. 72 hours from the original date and timeOnce the time limit has elapsed, the account will be completely locked and it will become impossible to process the request (points cannot be refunded). Please contact the merchant as soon as you notice this.
