Thank you for your help.
This is Oda from PATOLO support.
This time,
Information regarding what to do if you are not receiving emails from PATOLO
I am writing an article on the above topic.
We recently received the following inquiry through a user survey:
🔻Contact Us🔻
— PATOLO Support Official Contact (@PATOLO_official) July 18, 2023
I've set my email to receive emails from "contact@patolo.jp," but I'm not receiving the verification code. What should I do?
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As of now (July 18th), the website itself was functioning without any problems, so it's possible that the carrier is blocking it.
Please check your spam folder and then try using a different email address.
I'm sorry to trouble you. 😢
In addition, we have received numerous individual inquiries through the agents at the clubs they represent.
Actually, at Patro, you are required to reset your password upon your first login, and we ask that each user change their password to a unique one.
When resetting your password, you are required to enter an authentication code sent via email. We have received multiple reports of users being unable to complete the setup process and access PATOLO because they cannot receive the email.
■For more details on the initial password reset, please refer to this article.
Additionally, your registered email address serves as your login ID, and we also send notifications to this address when you receive a chat message.
Email notifications are essential for activities with PATOLO, so we would appreciate it if you could check your inbox.
If you do not receive an email from PATOLO, we sincerely apologize, but please check your spam folder or other folders, or please adjust your email settings to allow emails from "contact@patolo.jp".
If you are unable to receive emails from Patolo at "contact@patolo.jp", here are your options.
- Check if the email has been filtered into another folder, such as your "spam folder."
- Configure your email settings to allow receiving emails from the address "contact@patolo.jp".
- To request a change to your registered email address, contact your club's agent.
* "Responsible club" refers to the affiliated dating club or other establishment you joined, and "agent" refers to the person in charge or staff member at that club who is handling your case. - Chat notifications and other alerts are received via LINE by linking the app.
*You will need an email address to perform a password reset, such as when you first log in.
I will explain them in order below.
1. Check your spam folder.
*This explanation will be based on Google's Gmail.
This is a screenshot of the Gmail inbox when viewed through a web browser on a computer.
There are various folders and menus on the left side, but the "Spam" folder is usually hidden, so you can access it by clicking "∨ See More" to open the menu.
2. If you can't find it in your "Spam" folder, or if there are too many other emails to find it, try setting up a list of approved senders.
When viewing Gmail in a browser, the gear icon in the upper right corner is the settings menu.
Click to open the menu.
Click "Show all settings"This will open the detailed settings screen.
Click the tab labeled "Filters and Blocked Addresses".Then, open the filter settings.
next,In the section "The following filters will be applied to all incoming mail," click "Create a new filter."Click.
The settings menu will open.The "From" fieldPlease enter "contact@patolo.jp" and then at the end,Create a filter"Click.
Next, you can specify the action to be taken when you receive the specified email.
Please at least check the box that says "Do not mark as spam."
Additionally, you might want to adjust the settings for the areas circled in blue to make them more easily distinguishable.
You can customize it freely to suit your preferences.
Finally, click the "Create Filter" button to set the filter.
This completes the setup process to ensure that emails from specific email addresses are received and not filtered into the spam folder.
The above is a sample screen for Gmail. Settings and other procedures may differ depending on the email service you use, such as Yahoo Mail, your provider's email service, or your mobile carrier's email service. If you are using a service other than Gmail, please refer to the above and check if there are similar functions or settings available.
After completing the setup, please log in to PATOLO again. If you haven't reset your password yet, please follow the reset procedure and see if you receive an authentication code via email.
3. Change your registered email address.
This might actually be the quickest solution.
It seems that email addresses provided by carriers like Docomo and au often have difficulty receiving emails sent from PCs or systems.
One possibility is that the spam filter settings or conditions on your mobile phone are already set to be quite strict.
Originally, mobile phone email was primarily used by users to communicate with other mobile phones in an era before apps like LINE existed. Also, during that time, there were problems with spam emails being sent in large quantities from computers, and it seems that receiving PC emails on mobile phones was often difficult by default.
Another point is that older mobile phone email addresses, such as those from Docomo, still have some email addresses that were usable back then but can no longer be created. These addresses often contain two or more consecutive "." (dots), which are generally no longer permitted for use (creation).
Such email addresses may result in delivery errors when the system attempts to send emails, and in some cases, it may not be possible to send emails at all.
Nowadays, smartphones are the main type of mobile phone, and with smartphones, you can add apps.
By installing the dedicated app for Gmail or Yahoo Mail, you can easily receive PC emails on your smartphone.
If you're using mobile email and experiencing stress from not being able to receive emails, why not create a new PC email address on your smartphone specifically for PATOLO?
4. Link your LINE account to receive notifications via LINE.
This story takes place after you've already managed to bypass the initial login password reset, but I imagine many people use LINE for their daily communication.
Some people may not want to use LINE because they consider it private, so although it's optional, you can choose to receive notifications via LINE in addition to email when you receive a chat message.
I think many people are more likely to notice a message via LINE than by email.
If you'd like, you can easily configure it within the PATOLO administration panel, so please consider implementing it.
Summary
What did you think.
Some people can receive emails even with carrier email addresses, so it's not necessarily true that Docomo and au email addresses are unusable. However, if you cannot receive emails, you will not be able to bypass the initial password reset, so we would appreciate it if you could check whether the email address you are using can receive the verification code.
I would be very grateful for your continued support.
